All your supplies. One trusted source.

Our Policies

Shipping & Delivery

We offer free delivery across the Greater Vancouver area! Orders placed before 2 PM are shipped the same day whenever possible. Expect your supplies to arrive within 1-3 business days. If you have any questions or need updates on your delivery, our team is here to help.

Returns & Refunds

Your satisfaction matters to us. If you receive damaged or incorrect items, simply contact us within 7 days to arrange a hassle-free return. Refunds are processed promptly within 5 business days after we receive and inspect the returned items.

Payment

We accept all major credit cards, e-transfers, and offer invoicing for approved business accounts. Your payment information is handled securely to keep your data safe and confidential.

Privacy

We respect your privacy and are committed to protecting your personal information. Your data is used only to fulfill orders and improve your experience — never shared or sold to third parties. You can manage your preferences anytime.

Terms & Conditions

When you place an order with Sure Buy Supplies Ltd, you agree to our terms, including product availability and pricing which may change without notice. We strive to provide accurate product information and reliable service at all times.

Sustainability Commitment

We care about our community and the environment. That’s why we prioritize eco-friendly products and sustainable packaging whenever possible, and support local vendors to reduce our carbon footprint.

Customer Service

Our team is dedicated to providing friendly, responsive support. Whether you have questions about products, orders, or deliveries, expect a reply within 24 hours on business days.

Enquiry Received

We truly appreciate you reaching out to us. Your enquiry has been successfully submitted and our team is already reviewing the details. One of our specialists will get back to you shortly with the information you need.